Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
Isaac Heating and Air Conditioning provides various websites, including, without limitation, this website, www.isaacheating.com, www.isaachomeenergy.com, and www.isaachvac.com (collectively, our “Websites”). Our Websites are controlled and operated from the United States and are subject to United States law.
Information We Collect
- Information Provided By You
We may use information that you voluntarily supply through online forms, online payment submission, surveys, LiveChat “Chat now” sessions, and contests to, among other things, evaluate feedback, assist marketing and promotional activities, improve content, schedule service appointments, process payments, review eligibility for financing, assist you in accessing our services, products, and features of our Websites, and customize the layout and features of our site. Such information may include electronic and postal addresses, as well as personal, financial, and demographic data.
- Information That is Passively or Automatically Collected
We, our third party service providers, and distribution or other partners may use automated means to collect various types of Information about you, your computer or other device used to access our Websites. A representative, non-exhaustive list of the types of automatically collected information may include: network or Internet protocol address and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), the name of your Internet service provider (e.g., Comcast, Verizon or AT&T) and domains used by such providers, mobile network, device identifiers (such as an Apple IDFA or an Android Advertising ID), device settings, browser settings, the Webpages you have visited, the type of handheld or mobile device used to view the Webpages (e.g., iOS, Android), location information, and the content and advertisements you have accessed, seen, forwarded and/or clicked on. Please see the section below titled Cookies and Similar Technologies for more information about how the foregoing data may be collected and used.
- Cookies and Similar Technologies
We use various technologies to collect and store information when you visit our Websites, including cookies, web beacons, or similar technologies to identify your browser or device. Some of these technologies are described below.
- Web Beacons. We may also use “web beacons” or clear GIFs, or similar technologies, which are small pieces of code placed on a website or in an email, to monitor the behavior and collect data about the visitors viewing a website or email. For example, web beacons may be used to count the users who visit a website or to deliver a cookie to the browser of a visitor viewing that website. Web beacons may also be used to provide information on the effectiveness of our email campaigns (e.g., open rates, clicks, forwards, etc.).
- Locally Stored Objects. Services on our Websites may employ locally stored objects (“LSOs”) and other client side storage tracking technologies in certain situations where they help to provide a better user experience, such as to remember settings, preferences and usage similar to browser cookies, or in order to target ads, analyze ad performance, or perform user, website, or market analytics. For LSOs utilized by Adobe Flash you can access Flash management tools from Adobe’s website. In addition, some, but not all browsers, provide the ability to remove LSOs, sometimes within cookie and privacy settings.
Information Collected By and From Social Media Services and Other Third Party Platforms
When we interact with you through our content on third party websites, applications, integrations, or platforms, we may obtain any information regarding your interaction with that content, such as content you have viewed and information about advertisements within the content you have been shown or may have clicked on.
Information We Share
We do not sell lists of our customers, their postal or electronic addresses, or any information that would identify a specific customer. We do not share such information except as may be required by regulatory or law-enforcement agencies, as necessary to obtain assistance or direct referrals for customers eligible for special programs such as low-income assistance or energy-efficiency improvements, or to explore the availability of financing based on customer requests to do so.
We do not monitor use of our Websites in a way that identifies specific individuals, unless they have voluntarily supplied identifying information. We do track people’s movements through the Websites in a general, statistical way because it helps us spot malfunctions, correct confusing navigation, identify topics that may need to be expanded or condensed, and generally improve our service.
We use a variety of physical and electronic security measures to protect our computers and the information stored on them. We diligently attempt to preserve the confidentiality and security of all our business data. We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
We retain data as long as needed for our business purposes and/or as required by law. We make good faith efforts to store data securely, but make no guarantees.
Applications, Widgets, and Social Media
Our Websites contain links to third-party websites whose privacy practices may be different than ours. We are not responsible for the privacy practices or the content of these websites. You should consult these websites’ privacy notices, as we have no control over information that is submitted to, or collected by, these third parties. In accessing a linked site, you may be disclosing private information. It is your responsibility to keep such information private and confidential.
Our Websites are not intended for children. We do not attempt to sell any products or services to children. We do not attempt to extract household information from children. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org
Opting Out of Email and Text Communications From Us
If you have signed up to receive our e-mails and no longer wish to do so, follow the “unsubscribe” instructions provided on any e-mail you receive from us. If you have signed up to receive text messages from us and no longer wish to receive such messages, you may follow the instructions to stop the delivery of such messages, which may include by replying “STOP” to the received text message.
Isaac Heating and Air Conditioning
50 Holleder Parkway
Rochester, NY 14615
Privacy Statement last updated: 03/30/2020